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Shipping & Returns

Shipping , Return & Exchange Policy

Thank you for your interest in our custom labels! We are thrilled to offer shipping and returns to make your experience as smooth and enjoyable as possible. Here's some information to guide you through the process:

Shipping in South Africa:

  1. Shipping Options: We offer various shipping options to cater to your needs, including standard shipping, express delivery, and even the possibility of local pickup from designated locations. During the checkout process, you can select the shipping method that best suits your preferences and timeline.

  2. Shipping Time: Our team is dedicated to ensuring prompt delivery. The shipping time may vary depending on your location within South Africa and the chosen shipping method. You will receive an estimated delivery time during the checkout process, and we'll keep you informed about the status of your order.

  3. Shipping Costs: Shipping costs will be calculated based on your location and the chosen shipping method. You will see the shipping cost at checkout before finalizing your purchase.

Returns Policy in South Africa:

We want you to be completely satisfied with your custom labels, and we stand behind the quality of our products. If for any reason you are not satisfied with your purchase, our returns policy is designed to make the process easy for you:

  1. Eligibility: To be eligible for a return, please ensure that the custom labels are unused, in their original condition, and securely repackaged in their original packaging.

  2. Contact Us: If you would like to initiate a return, please contact our customer support team within 14 days of receiving your order. You can reach out to us via email or phone, and our friendly team will guide you through the return process.

  3. Return Shipping: Please note that the cost of return shipping will be the responsibility of the customer unless the return is due to an error on our part or a product defect.

  4. Refund or Exchange: Upon receiving the returned item and verifying its condition, we will process the refund or exchange as per your preference. Refunds will be issued to the original payment method used during checkout.

Note: Custom-made products like our personalized labels are non-returnable unless there is a manufacturing defect or a mistake on our part. We take utmost care to ensure accuracy and quality in our custom designs to meet your expectations.

Contact Us:

If you have any questions or need assistance with your order, shipping, or returns, please don't hesitate to contact our customer support team. We are here to help and ensure your shopping experience with us is delightful from start to finish.

We look forward to providing you with our beautiful custom labels and excellent service for all your festive occasions. Thank you for choosing us to be a part of your celebrations!

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